Support Center

How can we help?

Search our guides or browse topics below.

The information in this Help Center covers OnMLS platform features. It does not constitute real estate, legal, or financial advice.

Getting Started

Set up your account and start preparing your listing

Billing

The 0.50% brokerage fee at closing — charged by your assigned licensed broker — payment timing, and how buyer-agent compensation is handled separately by the seller.

Manage Listing

Request listing updates and price changes for broker review, and track your listing's performance.

Listing

Prepare your listing materials, add photos, and submit for broker review and MLS submission

Selling

Track your listing status, communicate with your broker, and understand the selling process

Account & Security

Manage your account, password, and security settings

Still need help?

Real humans typically respond within 2 business hours on weekdays. Platform and technical questions only — for real estate matters, contact your assigned licensed broker.

Contact Support Submit Ticket

Fast responsePlatform support teamOnMLS platform help center

This help center covers OnMLS platform features only. For real estate advice, consult a licensed professional. Brokerage services may be provided by your assigned licensed broker depending on your location. OnMLS is a technology platform — MLS listings are submitted by the assigned licensed broker, not the platform. Buyer-agent commission is separate, optional, and negotiable. This site does not provide real estate, legal, or financial advice.